A lot.

How many times have you seen someone go through a major health event, with "good insurance" and had to pay a big chunk of money out of their own pocket. Then they still get more bills in the mail months (maybe even years) later.

Why?

Shouldn't insurance cover everything? Why even have it in the first place?

We believe that it all comes down to two things.

First, how your benefits get built matters. It directly impacts you and your team, not just with the monthly costs, but when you actually have to use the benefits.

Second, you take this extremely expensive and complicated thing, put it into a few pages of a PDF or website, then expect people to make a wise choice on what plan is best for their situation, to find the best care for the lowest cost, and to top it all off expect them to keep everything "in network".

Because they were built to

  • Help them find the best doctor for what they need

  • Give them help covering out of pocket costs when health events happen

  • Have a dis-appearing deductible

  • Make sure they could still pay their regular bills when a major health event happens

Not Only Is It POSSIBLE.

It's Being Done.

A lot.

How many times have you seen someone go through a major health event, with "good insurance" and had to pay a big chunk of money out of their own pocket. Then they still get more bills in the mail months (maybe even years) later.

Why?

Shouldn't insurance cover everything?

Why even have it in the first place?

We believe that it all comes down to two things.

First, how your benefits get built matters.

It directly impacts you and your team, not just with the monthly costs, but when you actually have to use the benefits.

Second, you take this extremely expensive and complicated thing, put it into a few pages of a PDF or website, then expect people to make a wise choice on what plan is best for their situation, to find the best care for the lowest cost, and to top it all off expect them to keep everything "in network".

Because they were built to

  • Help them find the best doctor for what they need

  • Give them help covering out of pocket costs when health events happen

  • Have a dis-appearing deductible

  • Make sure they could still pay their regular bills when a major health event happens

YOU DESERVE THE BEST...

THAT'S WHY OUR PROCESS IS DESIGNED WITH YOU IN MIND.

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5 Steps To The Best Open Enrollment Experience

October 23, 20233 min read

“Happy employees ensure happy customers. And happy customers ensure happy shareholders—in that order.” - Simon Sinek

Introduction:

When it comes to open enrollment, the traditional perception is that 'good benefits' are all you need to attract and retain 'good employees.' However, the reality is far from this idealistic view.

Many open enrollments and benefit education meetings are, more often than not, dull, confusing, and fail to engage employees effectively. In a world of Tik-Tok and Instagram, we've all been there - tuning out and missing the vital information that can significantly impact our lives.

But it doesn't have to be this way. In this guide, we'll explore five steps to turn open enrollment into an experience that leaves everyone saying "Thank You."

Happy employees under the title "5 Steps To The Best Open Enrollment Ever" on a blue background

With that said, here are 5 Steps To The Best Open Enrollment! 👊

Step 1: Finalize the Plan Design

The first crucial step to a remarkable open enrollment is to finalize the plan design. You need to know exactly what's being offered, how much the company is contributing, and why these products, carriers, and cost shares were chosen. This is the how a strong benefits program is built. Ensure that your plan design aligns with your organization's objectives for offering benefits in the first place.

Step 2: Keep it Simple

Ditch the bulky benefit booklets and opt for a streamlined workbook instead. We've developed the Foundation, Wall, RoofTM concept, a simple and effective way to help employees truly understand their benefits:

  • Foundation: Covering disability, life, and similar products. These are the plans that help protect the employees paycheck.

  • Walls: Dental, vision, and Primary Care. Things that help with everyday health.

  • Roof: Major medical plan options. Your catastrophic coverage.

This uncomplicated structure can make the most complex benefits comprehensible and it may be as simple as re-organizing how you present what you're already doing.

Step 3: Call in the Expert

For open enrollment, consider having your broker or a neutral third party conduct the majority of the education meeting. When done professionally, this expert can position your company as the hero of the story, helping employees recognize the true value of the benefits package.

Step 4: Clear Enrollment

Don't overwhelm employees with stacks of paperwork, brochures, packets, and signatures to return. Instead, offer a straightforward enrollment platform that mirrors the educational process. Keep it simple, intuitive, and efficient.

Step 5: Adult Learning & Atmosphere

Remember, open enrollment isn't just about plan design or education; it's about the entire experience. Engage multiple adult learning techniques:

  • Touch: Pen and paper, a workbook with simple fill-in-the-blank sections.

  • Sight: Employees educating employees, making complex topics relatable.

  • Hearing: Say goodbye to boring, jargon-packed presentations. Keep it engaging and relevant.

  • Smell: Maybe coffee and cake, but let's skip the odd odors.

  • Taste: Only delicious food, please!

Bonus Step: If there were a 6th step...

It would be to meet with Emily, and The Benefit Doctor. We do this day in and day out, and we're passionate about it. We're here to serve businesses that genuinely care about their employees and want to take care of them. If you're interested you can schedule a free, no-obligation video chat by clicking here.

Conclusion

Creating the best open enrollment experience is about more than just paperwork; it's about building understanding, engagement, and an environment that truly values your employees. Follow these five steps, and you'll be on your way to an open enrollment experience that everyone will be talking about. Download the workbook here and get to work. Thank you for making a difference in the lives of your team.

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Emily Evans

Emily has been in the insurance industry for more than 12 years and loves helping her clients by being a solutions engineer.

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About Emily Evans

Emily has been in the benefits industry since Aug. 2011. Her journey started as an independent agent, but in 2019 she realized that her clients needed more from her.

She created her brokerage company Emily Evans Consulting LLC at that time. The struggles of seeing her clients get the short end of the stick time after time from the large insurance companies made her continue looking for a better solution.

In 2021 Emily banded together with a group of likeminded individuals to help start The Benefit Doctor. Our unique way of building, educating, enrolling, and servicing clients is continually reviewed to ensure the best partners for our clients.

About Emily Evans

Emily has been in the benefits industry since Aug. 2011. Her journey started as an independent agent, but in 2019 she realized that her clients needed more from her.

She created her brokerage company Emily Evans Consulting LLC at that time. The struggles of seeing her clients get the short end of the stick time after time from the large insurance companies made her continue looking for a better solution.

In 2021 Emily banded together with a group of likeminded individuals to help start The Benefit Doctor. Our unique way of building, educating, enrolling, and servicing clients is continually reviewed to ensure the best partners for our clients.

We service clients nationwide with our team of Benefit Doctors.

Emily specializes in the states of Arizona, Florida, and Texas. (All the places where her family lives. 😁)

Her focus is on clients from 10 employees up to 500 employees.

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